CRM (Customer Relationship Management) focuses on managing interactions with current and potential customers, including sales, marketing, and customer service. ERP (Enterprise Resource Planning) integrates core business processes such as finance, HR, supply chain, and operations. While they can work independently, integrating CRM and ERP provides a unified view of your business, enhancing efficiency and decision-making. Directline can help you determine the best solution for your specific needs, whether it’s CRM, ERP, or an integrated system.

The cost of a custom CRM/ERP system varies depending on several factors, including the complexity of your business processes, the number of users, the specific features required, and the level of customization. Directline offers personalized consultations to understand your needs and provide a tailored quote. We focus on delivering value and ensuring a strong return on your investment.

Directline’s CRM/ERP system is designed to be ready for use from day one. Our platform offers core functionalities immediately, allowing you to quickly start benefiting from its capabilities. While the system is ready to go, we also understand that every business is unique. We offer customization options to tailor the system to your specific requirements. The timeline for these customizations depends on their complexity, but we work closely with you to establish a clear and efficient implementation schedule. This means you get immediate value with the flexibility to customize as needed.

Directline offers comprehensive post-implementation support, including training for your team, ongoing technical support, system maintenance, and regular updates. We are committed to ensuring your system runs smoothly and continues to meet your evolving business needs. We offer various support options to fit your requirements and budget.

Yes, Directline specializes in integrating CRM/ERP systems with existing software and databases. We understand the importance of seamless data flow and can develop custom integrations to ensure compatibility and avoid data silos. We assess your current infrastructure and develop a strategy for smooth and efficient integration.